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  1. Home
  2. Privacy Policy

Privacy Policy

Last Updated:
 
March 25, 2026

  1. Introduction

    PLEASE READ THIS PRIVACY POLICY (“POLICY”) CAREFULLY TO UNDERSTAND HOW WE COLLECT, USE, DISCLOSE, SHARE, AND PROTECT YOUR PERSONAL INFORMATION IN CONNECTION WITH YOUR USE OF OUR WEBSITES, APPS, AND OUR SERVICES (AS DEFINED BELOW). WE ALSO DESCRIBE YOUR PRIVACY CHOICES AND RIGHTS UNDER APPLICABLE STATE LAWS. BY ACCESSING OUR WEBSITES OR USING OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND ACKNOWLEDGE THIS POLICY AND OUR COOKIE POLICY.

    PLEASE NOTE THAT WE USE COOKIES, PIXELS, AND OTHER AUTOMATIC ONLINE TRACKING TECHNOLOGIES WHEN OPERATING OUR WEBSITES, OUR APPS, OUR MESSAGING, PROVIDING THE SERVICES, AND SENDING YOU ELECTRONIC COMMUNICATIONS.

  2. Children Under the Age of 18

    Our Services are not intended for use by children under the age of 18 and children under the age of 18 are not permitted to use our Services. We do not knowingly collect, use, or share personal information about children. If you are a parent or legal guardian and think your child has given us personal information without your consent, you can contact us at [email protected] and we will make commercially reasonable attempts to delete such personal information.

  3. Information We Collect About You and the Sources of Such Information

    We collect different types of information from and about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect from the following sources: directly from you, through Automatic Collection Technologies (as defined below), and third parties, including our business partners and affiliate companies (see below for more information).

  4. Sensitive Personal Information

    We collect account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account from customers to provide our product and Services.

  5. Automated Decisions Making

    We do not currently use your personal information with any automated decision-making processes except for limited fraud detection and avoidance. We may use artificial intelligence tools in the job applicant screening process.

  6. How We Use Your Personal Information

    We use your personal information for various purposes described below, including to:

    • provide our Services to you;
    • process orders or other transactions.
    • to provide customer service.
    • provide you with information you request from us or respond to your inquiries.
    • to market and promote our Services and products.
    • to comply with legal obligations.
    • enforce our rights, including those arising from contracts.
    • notify you about changes.
    • perform the purposes detailed under the Chatbot and Artificial Intelligence Services section of Section 3.
    • provide you with notices about your account.
    • for other business purposes. For more specific purposes, please see below.

    We use information that we collect about you or that you provide to us, including any personal information:

    • to present our Services and their contents and functionality to you.
    • to provide our operations and Services to you.
    • to communicate with you and provide you with information, products, or Services that you request from us.
    • when necessary to fulfill transaction requests, via phone.
    • to perform the purposes detailed under the Chatbot and Artificial Intelligence Services section.
    • to respond back to you via SMS messaging, if you send us a question via SMS messaging.
    • to follow up on your satisfaction with purchases made on the Services.
    • to improve our Services and develop new Services.
    • to assist original equipment manufacturers in fulfilling your order and addressing maintenance and support issues.
    • to fulfill any other purpose for which you provide it.
    • to provide you with notices about your account.
    • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
    • to manage our relationship with you and your use of the Services.
    • to notify you about changes to our Services or any products or services we offer or provide though them.
    • to allow you to participate in interactive features on our Services.
    • to register you for our email list and send you periodic messages.
    • to engage with you on social media.
    • to enable you to share comments, questions, and answers.
    • to market and promote our products and Services.
    • to improve our marketing efforts, including by providing more targeted advertising.
    • to maintain the privacy and security of our Services.
    • to maintain our databases and back-ups, including records of our communications with you.
    • to recognize your device and remember your preferences and interactions.
    • to determine and track user interests, trends, needs, and preferences.
    • for general operational support, including procurement, financial and fiscal management, risk and compliance management, and reporting.
    • to facilitate corporate mergers, acquisitions, reorganizations, dissolutions, or other transactions.
    • to obtain and maintain insurance coverage and professional advice.
    • to comply with federal, state or local laws.
    • to comply with a civil, governmental, or regulatory inquiry, order, subpoena, summons, or process.
    • to cooperate with law enforcement agencies.
    • to exercise or defend legal rights or claims.
    • to create, use, retain, or disclose de-identified or aggregated information.
    • in any other way we may describe when you provide the information.
    • for any other purpose with your consent.

    We may also use your personal information to contact you about our own and third parties' goods and services that may be of interest to you. If you wish to opt out of these communications, please check or uncheck (as applicable) the relevant box located on the form on which we collect your personal information. If you wish to change your choice, you may do so at any time by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to [email protected] for such information sent by a Encompass subsidiary. For more information, see Choices About How We Use and Disclose Your Personal Information.

  7. Those to Whom We Disclose Your Personal Information

    We may disclose your personal information to third parties, including:

    • our subsidiaries and our affiliates.
    • our contractors, third-party service providers and professional advisors that we use to support our business, operate the Websites and support the Services and the Messaging;
    • to a company we merge, acquire, or that buys us, or in the event of change in structure of our company of any form.
    • to operate our business.
    • to comply with our legal obligations.
    • to enforce our rights.
    • with your consent. Please see expand for more information below.

  8. Use of De-Identified and Aggregated Data

    We may deidentify and aggregate Personal Information we collect as permitted under applicable law. De-identified information is information that cannot reasonably be used to identify an individual, and aggregated information is information combined with data from other individuals so that it does not identify any specific person. We may use such deidentified and aggregated information to analyze trends, improve our products and services, develop new products, conduct research, and for any other business purposes. We may disclose this type of information without restriction.

    When we create and use de-identified or aggregated information, we use reasonable technical and organizational measures designed to prevent re-identification and we do not re-identify that deidentified information.

  9. Choices About How We Use and Disclose Your Personal Information

    We offer you certain choices about how we use your personal information.

  10. Data Security

    Information transmitted over the Internet is not completely secure. We use reasonable security measures to protect your personal information. You can help protect your personal information and other information by keeping your password to our Services confidential.

  11. YOUR CALIFORNIA PRIVACY RIGHTS

    For purposes of the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), in collecting the information described above, we collect the categories of personal information listed below.

    Category Collected Disclosed Sold or Shared
    Identifiers YES YES SHARED
    Personal information categories listed in the California Customer Records statute. YES YES SHARED
    Protected classification characteristics under California or federal law. YES YES NO
    Commercial information. YES YES SHARED
    Internet or other similar network activity. YES YES SHARED
    Geolocation data. YES YES IMPRECISE GEOLOCATION DATA IS SHARED IN LIMITED CIRCUMSTANCES
    Sensory data. YES YES NO
    Professional or employment-related information. YES YES NO
    Non-public education information (per the Family Educational Rights and Privacy Act). NO NO NO
    Inferences drawn from other personal information. YES YES YES
    Sensitive Personal Information. YES YES NO

    Data Practices During Last 12 Months

    Personal Information Collected:
    As described in this Policy, we have collected the following categories of Personal Information listed below during the preceding 12 months:
    • Identifiers
    • Categories of personal information described in the California Customer Records statute
    • Characteristics of protected classifications
    • Commercial information
    • Internet or other electronic network activity information
    • Audio, electric, visual, thermal, olfactory, or similar information
    • Professional or employment-related information
    • Inferences drawn from other Personal Information to create consumer profiles
    • Geolocation data
    • Sensitive Personal Information
    Categories of Sources:
    We have collected the personal information identified in this Policy from you directly when you provide it to us, automatically as you navigate through the Services, which may include, but not be limited to, usage details, IP addresses, and information collected through cookies and other tracking technologies, and from our business partners and affiliated companies, as applicable.
    Business and Commercial Purposes for Collecting:
    We have collected the categories of personal information listed above for the following purposes:
    • Operate the Services.
    • Provide our Services to you.
    • Honor our terms of use and contracts.
    • Maintain the privacy and security of our Services.
    • Maintain our databases and back-ups.
    • Manage our relationship with you.
    • Communicate with you.
    • To market and promote our products and Services.
    • Keep records of our communications with you.
    • Analyze use of the Services.
    • Serve you the content and functionality you request.
    • Develop new services.
    • Enhance your experience.
    • Track visits to the Websites.
    • Provide you with a more personal and interactive experience on the Services.
    • Usage analytics purposes.
    Personal Information Sold or Shared:
    Under California law, “selling” means the transfer or disclosure of personal information to a third party in exchange for monetary or other valuable consideration. Further, “sharing” means disclosing a consumer's personal information to third parties for cross-context behavioral advertising or targeted advertising. “Cross-context behavioral advertising” refers to the targeting of advertising to a consumer based on the consumer's personal information obtained from the consumer’s activity across websites and applications, other than those with which the consumer intentionally interacts.

    In the preceding twelve months, we have shared the following categories of personal information with our third-party advertising partners to generate advertisements tailored to our customers' interests:

    • Device data and how website users interact with our website, including IP address, browser type, and unique device identifier.
    • Email addresses and phone numbers
    Personal Information Disclosed for a Business Purpose.
    We have disclosed for a business purpose the following categories of personal information listed below during the preceding 12 months:
    • Identifiers
    • Categories of personal information described in the California Customer Records statute
    • Characteristics of protected classifications
    • Commercial information
    • Internet or other electronic network activity information
    • Audio, electric, visual, thermal, olfactory, or similar information
    • Professional or employment-related information
    • Inferences drawn from other Personal Information to create consumer profiles
    • Geolocation data
    • Sensitive Personal Information

    We have disclosed each category of personal information to the following categories of third parties: (1) corporate parents, subsidiaries, and affiliates; (2) professional advisors (e.g. accountants, attorneys, insurance professionals and business professionals); (3) service providers (e.g.: data analytics, data storage, mailing, marketing, website and platform administration, data security, and technical support); and (4) operating systems and platforms.

    Children

    Encompass does not collect or maintain Personal Information of minors under the age of 18. We do not knowingly sell or share Personal Information of minors under 18 years old. If you believe we have collected Personal Information of minors under 18 years of age, please contact us and we will take reasonable steps to delete that Personal Information.

    Financial Incentive

    From time to time, we may offer financial incentives in connection with the collection or use of personal information. For example, we offer a customer loyalty incentive program with various financial incentives such as price discounts, coupons, and other perks for participants who have signed up. Through these offerings, consumers provide us with personal information, such as identifiers (e.g., name, address, online identifiers, phone numbers, email addresses) upon signing up. There is no obligation to opt-in and consumers may opt out at any time. The material terms of the financial incentive will generally be presented to you at the time you sign up. You may withdraw from any of the financial incentives by contacting us at [email protected].

    We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products and Services at a lower price. We invest heavily in our marketing and brands, in part, so we can provide programs for our customers. Consumer data is valuable to our business only when it is combined with a sufficient number of other consumer data and after it is enhanced by our efforts. The value to our business of any individual consumer’s personal information is dependent on a number of factors, including, for example, whether and to what extent you take advantage of any offerings, whether and to what extent you opt out of any offerings, and whether we are able to enhance the data through our own efforts. Our ability to create any value from the programs is heavily based on our ability to leverage said intellectual properties. Although we do not calculate the value of consumer data in our accounting statements, we have calculated the value of the incentive by using the expense related to the offer. The value of your personal information is reasonably related to the value of the offer presented to you.

    Notice of Right to Opt Out of Sale/Sharing/Do Not Sell or Share My Personal Information

    For purposes of the CCPA and CPRA, we do not sell Personal Information for monetary compensation. We do share certain categories of Personal Information with our third-party advertising partners to serve targeted advertising.

    Under the CCPA, you have the right to direct us to stop selling and sharing your personal information to third parties and to refrain from doing so in the future. To the extent we sell or share your Personal Information, as those terms are defined in the CCPA, you have the right to opt out of the sale or sharing of your personal information at any time. If you wish to opt-out of such use, you can visit the “Do Not Sell or Share My Personal Information” link on our homepage or click here to opt out of this practice. You may also log into the Services and adjust your user preferences in your account profile by checking the relevant boxes or send us an email stating your request to [email protected]. We also process GPC signals to allow consumers to exercise their right to Opt Out. Please see Section 9 of this Policy for more information.

    Requests to Know and Right to Request Deletion

    The CCPA gives consumers the right to request that we (1) disclose what personal information we collect, use, disclose, sell, and share and (2) delete certain personal information that we have collected or maintain. You may submit these requests to us as described below, and we honor these rights where they apply.

    If a request is submitted in a manner that is not one of the designated methods for submission, or if the request is deficient in some manner unrelated to our verification process, we will either (1) treat the request as if it had been submitted in accordance with the designated manner, or (2) provide you with specific directions on how to submit the request or remedy any deficiencies with the request, as applicable.

    Request to Know.
    As a California resident, you have the right to request: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which the personal information is collected; (4) the categories of personal information about you that we have sold or shared and the categories of third parties to whom the personal information was sold or shared; (5) the categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom the personal information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, or selling personal information; and (7) the categories of third parties with whom we sell or share personal information.
    Request to Delete.
    As a California resident, you have a right to request the erasure/deletion of certain personal information collected or maintained by us. As described herein, we will delete your personal information from our records and direct any service providers (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under the law.

    Request to Correct.

    As a California resident, you have a right to request the correction of certain inaccurate personal information collected or maintained by us. Upon receipt of a verifiable request to correct inaccurate personal information, we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you, pursuant to applicable law.

    Submitting a Request

    Submission Instructions.
    You may submit a request to know, correct, or to delete via your Account Page or a toll-free telephone call to 800-781-0207 800-781-0207 or by email to [email protected]. Regarding requests to delete, we may present you with the choice to delete select portions of your personal information, but a global option to delete all personal information will be offered and more prominently presented.
    Verification Process.
    We are required by law to verify the identities of those who submit requests to know, correct, or delete. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the personal information that we already maintain about you. As a part of this process, you will be required to provide your name, account number, address, and telephone number. We will inform you if we cannot verify your identity.

    If we cannot verify the identity of the person making a request for categories of personal information, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our Policy.

    If we cannot verify the identity of the person making the request for specific pieces of personal information, we are prohibited from disclosing any specific pieces of personal information to the requestor. However, if denied in whole or in part for this reason, we will evaluate the request as if it is seeking the disclosure of categories of personal information about the consumer.

    If we cannot verify the identity of the person making a request to delete, we may deny the request.

    If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor.

    Authorized Agents.
    Authorized agents may submit requests via the methods identified in this Policy. If you use an authorized agent to submit a request to know or a request to delete, we may require you to: (1) provide the authorized agent with signed permission to do so; (2) verify your identity directly with us; and (3) directly confirm with us that you provided the authorized agent permission to submit the request. However, we will not require these actions if you have provided the authorized agent with power of attorney pursuant to the California Probate Code.
    Excessive Requests.
    If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive character, we may either (1) charge a reasonable fee, or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.
    Time Period to Comply with Requests.
    Encompass will disclose and deliver the required information as requested by you pursuant to this Section free of charge, correct inaccurate personal information, or delete your personal information, based on your request, within 45 days of receiving a verifiable request, but will confirm receipt of your request within 10 business days of receipt of same. We will promptly take steps to determine whether the request is a verifiable consumer request, as set forth herein, but this shall not extend our duty to disclose and deliver the information, to correct inaccurate personal information, or to delete personal information within 45 days of receipt of the request. However, the time period to provide the required information, to correct inaccurate personal information, or to delete personal information may be extended once by an additional 45 days when reasonably necessary, provided we provide you with notice of the extension within the first 45-day period.

    Non-Discrimination

    We do not discriminate against consumers for exercising their rights under the CCPA or CPRA.

    Do Not Track Signals

    We currently do not honor do-not-track signals that may be sent by some browsers as defined under the California Online Privacy Protection Act.

    California Shine the Light

    Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or Services for personal, family, or household use may be entitled to request and obtain from us, once a calendar year, information about the information we shared, if any, with other businesses for direct marketing purposes. To make a request, please send us an email at [email protected] with the subject line “California Shine the Light Request.”

  12. Nevada Residents

    You may submit a verified request to us at [email protected] to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.

  13. 13. Residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia

    If you are a resident of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have certain privacy rights under the applicable privacy laws in your state (“State Privacy Laws”). This section describes those rights and how you can exercise them with Encompass.

    Rights Requests

    Rights to Know, Delete, Correct, Data Portability, and Opt Out

    Right to Know.
    You can request what personal information we have collected, used, disclosed, and sold.
    Right to Delete.
    You may request to delete the personal information we have collected about you.
    Right to Correct.
    Depending on the state in which you live, you can request to correct inaccuracies in your personal information, taking into account the information's processing purpose.
    Right to Data Portability.
    Depending on your state of residence, you may request a representative sample of the personal information that you have provided us, a copy of the personal information you previously provided to us, or you may request a copy of all of the personal information that we have collected about you. In any case, such copies will be delivered to you in a portable and, to the extent technically feasible, readily usable format.
    Right to Request List of Third Parties.
    Minnesota and Oregon residents may request a list of third parties to which we disclose personal information.
    Right to Opt-Out.
    You can opt out of the processing of your personal information for the following purposes:
    • Targeted advertising
    • Sale of your personal information
    • Profiling in furtherance of decisions that produce legal or similarly significant effects. This includes automated processing performed on personal information to evaluate, analyze or predict personal aspects related to your economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

    Please note that we have shared the following categories of personal information for targeted advertising to our third-party advertising partners to generate advertisements tailored to your interests:

    • Device data and how website users interact with our website, including IP address, browser type, and unique device identifier
    • Email addresses and phone numbers
    Right to Non-Discrimination.
    You have a right to not receive discriminatory treatment for exercising any of your state consumer privacy rights. If we choose to offer a financial incentives program in the future, additional terms will apply which may be an exception to this Section. We do not use personal information to discriminate against any individual.

    Submitting a Request

    To submit a request to exercise any of your rights provided in this section, please contact us using the information provided in the Contact Information section (Section 18) of this Policy. You may also send us an email stating your request to [email protected]. Note that if you opt out of the processing of your personal information for targeted advertising, your experience with Encompass will be less personalized.

    Authorized Agents.
    Colorado, Connecticut, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, and Texas residents may submit a request to opt out through an authorized agent. If you choose to use an authorized agent, you must (a) provide signed permission to that authorized agent to submit requests on your behalf and (b) verify your identity. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.
    When We Will Respond.
    We will try to respond to your request within 45 days. If we require additional time, we will inform you of the reason and extension period. For data portability requests, we will select a format to provide your personal information to you. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.
    Right to Appeal.
    For residents of Colorado, Connecticut, Delaware, Kentucky, Indiana, Minnesota, Montana, Nebraska, New Hampshire, Oregon, Rhode Island, Tennessee, Texas and Virginia,

    If you are a resident of one of these states and we were unable to fulfill your request, you may appeal our decision by contacting us using the information provided in the Contact Information section of this Policy within forty five days of our decision, and submitting an appeal request that includes a detailed reason for your appeal and your state of residence. Once we receive your appeal request, we will acknowledge and start processing your request. We will respond to you within the time frame required under the law applicable to your state of residence.

  14. Canadian (including Quebec) Residents

    If you are located in Canada, including Quebec, the following additional provisions apply to our handling of your personal information.

    • Purposes and Limitation.
      We collect, use, and disclose personal information only for purposes a reasonable person would consider appropriate, to provide, support and improve our Services, marketing, analytics, and legal compliance. We limit collection and retention to what is necessary for these purposes.
    • Consent.
      We obtain meaningful consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. For Quebec residents, consent is required for each specific purpose and must be clear, free, and informed. You may withdraw your consent at any time, subject to legal or contractual restrictions; withdrawal may affect our ability to provide certain Services.
    • Minors (Quebec).
      If you are under 14 and reside in Quebec, we require parental or guardian consent to collect, use, or disclose your personal information, unless an exception applies.
    • Cookies and Tracking Technologies (Quebec).
      For Quebec residents, we obtain express, opt-in consent before using cookies or similar technologies that identify, locate, or profile you. You may change your preferences at any time using our consent management tools.
    • Cross-Border Transfers.
      We may share your personal information with our affiliates located outside of Canada, including those in the United States. We may also transfer or make your personal information accessible with service providers located both in Canada (both inside and outside Quebec) and throughout the world to assist us in meeting our operational and legal requirements. In those cases, we maintain written agreements with our service providers which require compliance with applicable data privacy laws. For instance, your personal information may be stored in our service providers’ global cloud for purposes such as website hosting, requests for feedback, protecting our legal rights, financial reporting, accounting, administering employment and employee benefits and regular business communications and other business purposes. If you are a resident of Quebec, where applicable, we will conduct privacy impact assessments prior to transfer of your personal information to another jurisdiction outside Quebec.
    • Your personal information may be transferred outside your province or country (including to the United States) for processing or storage.
    • For Quebec residents, we assess the privacy protections of the destination jurisdiction and implement appropriate safeguards. We will inform you if your information may be communicated outside Quebec.
    • Individual Rights.
      You have the right to:
      • Access your personal information and request details about our handling of it.
      • Request correction or update of inaccurate or incomplete information.
      • Withdraw consent (subject to legal/contractual limits).
      • Request deletion or anonymization of your information (Quebec).
      • Request restriction of processing or object to certain uses (Quebec).
      • Request your computerized personal information in a structured, commonly used, machine-readable format and transmit it to another organization.
      • Request information about automated decision-making that significantly affects you and submit observations (Quebec).
      • To exercise these rights, contact our Privacy Officer at VP of Compliance, [email protected], 800-438-8898, 1200 Greenbriar Drive, Addison, IL 60101. We will respond within 30 days or as permitted by law.
    • Safeguards.
      We use physical, organizational, and technical data security measures to protect your personal information, based upon the sensitivity, volume, distribution and medium of that personal information.
    Privacy Officer and Contact.
    Our Privacy Officer is responsible for compliance with Canadian privacy laws. For questions about our privacy practices or to exercise your privacy rights, contact our Privacy Officer at VP of Compliance, [email protected], 800-438-8898, 1200 Greenbriar Drive, Addison, IL 60101.

    If you are not satisfied with our response to your privacy concerns, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376, or for Quebec residents, the Commission d’accès à l’information.

    Language (Quebec).
    This section is available in French upon request. Cette section est disponible en français sur demande.

  15. Data Retention Periods

    We retain your personal information for as long as you keep your account open. In some instances, we may keep it after you close your account, for example we may keep it:

    • on our backup and disaster recovery systems;
    • for as long as necessary to protect our legal interests; and
    • to comply with other legal requirements.

  16. Third-Party Sites

    This Policy does not apply to any websites, applications, or services from third parties. The Services may be linked to, include links to, or contain content from, third parties that Encompass does not own or control. These links are to external resources and third parties that have their own privacy policies.

    We cannot and do not (1) guarantee the privacy or security practices of third parties or any content provided by third parties; (2) control third parties' collection or use or your information; or (3) endorse any third-party information, products, services, applications, or websites.

    Any information provided by you or collected from you by a third party will be governed by that party's privacy policy and terms of use. You should review their privacy policy and terms of use carefully.

  17. Changes To Our Privacy Policy

    We may change this Policy at any time. All changes will be effective upon posting to the Websites and the Apps, or by notifying you by email. If we make material changes to our Policy, we may notify you of such changes through your contact information.

  18. Contact Information

    You may contact our Data Protection Officer through the contact information below. If you wish to contact us, you must contact both us and our representative through the contact information below or through the “Contact Us” page on our Websites.

  19. Text Messaging

    You may opt-in to receive electronic communications (including voice messages, push notifications, or text messages) on your mobile device. When you opt-in, we will send you an SMS message to confirm your registration to receive these communications. Message and data rates may apply. Msg freq. varies per user. Text “HELP” for help. Text “STOP” to cancel.

    You can cancel this service at any time. Just text “STOP” to one of our text messages. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you would like to resume these communications, simply login to your account on our Websites and re-register for such communications.

    If you would like help regarding these communications, you may also text the word HELP to us. We will respond to this request with instructions on how to use our electronic communications services and how to unsubscribe. INFO: If you experience issues, call: 800-781-0207 800-781-0207; visit our contact page; email: [email protected].

    Text Message Services are supported on all carriers but may change without notice and may be limited to specific carriers. Encompass and mobile carriers are not liable for delayed or undelivered messages.

    Message and data rates may apply for any messages you send to us or receive from us. You will receive updates at each state of an order delivery, including confirmation of you placing the order, when it has been shipped, and package tracking information (including, when the package has been delivered). If you have any questions about your text plan or data plan, please contact your cell phone provider.

    You understand the text messages we send may be seen by anyone with access to your phone. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person. For questions about the Services provided through our electronic communications system or about your privacy, please contact us through one of the ways described above. We may terminate our text message program at any time.