Returns
You can reach our helpful customer service team via one of the following options.
Self Service
We want our customers to feel confident in repairing the things they own using OEM parts. We also understand that for a variety of reasons, sometimes a part or repair doesn’t go to plan. That’s why we have a quick and easy returns policy that lasts 365-days on qualifying parts, and can be handled in a flash using our self-service portal. Please note, we cannot process appliance parts returns at any Home Depot stores or outlets.
Self Service-
- Begin Return
- Use our online form to begin your return, and follow the instructions we’ll send to you via email.
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- Pack it Up
- Pack your part or parts in a box. More than one part? No problem. Pack them all together and we’ll sort it out on our end.
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- Send it!
- Drop your package with the carrier we specify in your return instructions email(s). Once we’ve received, verified, and approved the return you should receive your money back in 7-10 business days.
Terms & Conditions
Make sure your return qualifies for our policy, as specified below:
Parts must be in resaleable condition to qualify:
- “Resaleable” means that the part must not have incurred damage, such as signs of installation by the customer, marks, or scuffing.
- Part must also be in its original packaging to be considered resaleable. Please inspect part before removing from its packaging, as this can cause return to be rejected.
- Electrical parts are subject to additional scrutiny.
- Rejected returns cannot be shipped back to customers.
Returning Parts to Home Depot:
- Please have your model number and serial number ready when you begin the return process.
- After submitting your return, you will receive an email with return shipping details (remember to check your junk mail).
- Returns must be received within 365 days of the date the items were originally shipped.
- Customers are responsible for the cost of return shipping.
- If the return is a result of our error, or the part was lost in shipping, submit your return within 10 business days to arrange a refund. In this case, we will refund the original cost of shipping after your return has been processed, and provide you with a pre-paid shipping label if we would like the part returned to us. Additional information such as photos of the part may be required to complete a return of this nature.
Receiving Your Refund:
- Please allow 7-10 business days after your return has been successfully processed for your refund to appear.
- If your refund is taking longer than expected, or you would like to check its status, please use your self-service portal to check in on the status of your return.
Find my order (self-service)
Click the button below then enter your email address and order number to:
- Check the status of your order
- Track shipping progress
- Initiate a return or check on a return
- Start a cancellation before your order ships